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DLENM Store

Return/Refund Policy & Shipping

Returns

You have 7 business days to return an item from the date you received it.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Your item needs to have the receipt or proof of purchase.

 

Ebooks are not eligible for returns or refunds.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

 

If customers would like to use their own account (UPS, FedEx) for shipping please contact Grace (grace@dlenm.org) or call our office (505) 243-0648.